LJ
Louis J

1 reviews | Active since Oct 2011

20 Aug 2016, 11:16

Samsung deceiving customers

<p> Like many other samsung customers I was promise a voucher to a flight or holiday.</p> <p><br />I submitted my invoices serial no ect in time then was requested to do so another three times, just to never hear from buyandget again. eventially after about 10 emails i got an answer from Deunaine van Niekerk on 13 june, that told me on 7 July " I have completed verification on your entry and requested your winning pin code be released." on 12 July I asked how long will this proses take and heard nothing since.</p> <p>I did everything they ask multiple times...</p> <p>I would like to get answers and what was promised to me!</p> <p>I am very unhappy with Samsung as they and their partner did not keep the promesis that was made. This make Samsung a very unreliable supplier and should not be trusted.</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply20 Aug 2016, 14:38
Official

Good day Louis,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customers division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard

Herewith your VOC reference number ********** 690.

Kind Regards

Samsung SA

LJ
Louis J's update15 Sept 2016, 20:30
Reviewer Update

Hi

I was contacted by Khanyi Gumede from samsung ask me to tell him my problem never to hear from him again!!!

What now?

My problem is still not solved and Samsung still did not keep to their promises.....