AA
Alice A
1 reviews | Active since Nov 2024
06 Dec 2024, 20:45
SAMSUNG ****
On 2024/11/04 I bought a Samsung A55 with the assurance that I will receive a set of Samsung ear uda as well as a watch. I registered for the promotion,and it was told it was successful. I received a reg nr ***PFZXO. I tried phoning the promotion department, tried to email, holding on for hours and no answer. Send an email everywhere that I could. I was phoned and told that I will received it by last week Friday. It is now the next Friday and I have not had any calls or explaining from them. Was this just a **** from Samsung to get the people to buy their product. I am seriously contemplating if I will ever buy any if their products again.
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Samsung South Africa's replyOfficial
07 Dec 2024, 08:00Good day Alice
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Samsung South Africa's reply07 Dec 2024, 08:00
Official
Good day Alice
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^KK