Samsung customers come last

Being a loyal Samsung customer for many years ,also having purchased many if their products,I expected some help in my particular situation.. Yes my machine was out of warranty ,but the issue was present for years and the company purchased from Dion wired closed down during the interim .. Also the issue is such that it is not continuous,so over the 5 yr period gradually got worse If u research online this is a common issue with the washing machine model ..

So I explained all this to the Samsung customer service agent and voice of customer ,hoping they would out of goodwill and the exceptional circumstances assist a loyal customer .. But unfortunately Samsung agent could not care two hoots,and was rude and unhelpful ,and just basically brushed it off with terms and conditions story ..

Really upset at Samsung disloyalty or lack of empathy and gratitude to customers .. Specially when the products they are supplying are inferior and problematic..

Hope that this reaches Some human from Samsung who will try to help ..