1 reviews | Active since Jan 2021
Samsung Customer Support services
To Samsung We bought a Samsung heatpump tumble dryer for R11000. It is not possable to need to wait 8 months to get a defective product exchange from a company as big as Samsung, myself and my wife have been phoning Samsung with this problem for months, they make us wait on the phone for 20 min at a time. It is truly unexplainable that not one person can help us and that nothing has been done. We have been phoning Samsung ofer 45 times and every time we get no response from the exchange department clearly there is a major problem with the exchange department! Please Samsung give attention to your exchange department!!!!!!! You are losing customers like me who always bought Samsung products i will never buy a Samsung product agen! I will sell every single item in my house that is made by Samsung and never i quote "NEVER" support Samsung agen.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM