Samsung Customer "Service" Tygervallei

Firstly, please refrain from referring to this department as "customer service" as you have no idea what customer service is.

I took my device in on Monday the 8th of January to have a faulty battery replaced. The consultant, Jamey, took in the device after plugging it into a charger to check the defect, clearly as I wouldn't think of that at home, srating that it would take 3 to 5 working days to have the phone repaired. After question why it could not be done at this centre location, I was told that the device would have to be sent in to "head office" to have the battery checked and replaced.

Today, Friday the 12th of January, I go to the store to collect my device as it has now been 5 working days, there had been no communication from Samsung to state that the device would not be ready or that there would be a delay, the lack of communication is not really surprising as how could I expect this from them.

Anyway, today I get told that repairs like this take 2 to 3 weeks, and that the device was only sent in on Wednesday. I mean really???? Then why the f@#$k did I take it on Monday???? So you could sit there and play with it for two days???

No explanation offered. No apology. Not even an offer to make a phone call to try and find out about the status. All I got was "This is not done yet."

So if you care to respond to this. I don't want your apologies. I don't care as clearly you don't. I WANT MY PHONE BACK. BY NO LATER THAN TUESDAY THE 16TH. End of discussion.

And trust me, Hello Peter is the first platform. Not the last. I will make it my mission to share this on as many platforms as I can find. Including international platforms.