Samsung customer service proved again not to exist!

So, this is the 3rd time I am going on to Hellopeter to report bad customer service from Samsung. One positive comment I have is that after 4 months of my continued struggle with them to do something about my faulty new fridge/freezer they finally decided that it was unrepairable. We are now another 6 weeks down the line and I am still waiting for my replacement. I was told that it would take 7-14 days to replace it. I followed it up in the 2nd week and got no answer. They have called me twice in the last 2 weeks to find out if I have received my appliance. Today I called them to be told that the request was only received yesterday for replacement. It now has to go to another 3 departments before it can go out for delivery. To sum it all up, I have been without a fridge/freezer since October 2020. The frustrating part is that you have to call the Customer Service Centre every time you call and each time it is a different person so you have to go through the whole process over and over again. Every time is is the same result. No one calls you back and it seems that is does not get escalated.