Samsung Customer Service = None Existent

I must be honest I am so disappointed in Samsung and their lack of customer service. My cell phone is my livelihood and I constantly use my phone to manage my businesses. After my last phone bombed out I decided to get something decent, I got a Samsung Galaxy Note 20 5G which comes with a hell of a price tag so you would expect the customer service to be top notch. With the phone I was meant to get a Samsung smart TV, in order to do this I had to pay my TV license (Uuuurg) That cost me R1350, on the same day I filled out all the necessities to get my TV, this was on the 23rd. I struggle to wait for things as it is, but I was patient as its the holiday season. By the 28th I couldnt wait any longer so I called to find out what was happening, I got through to a very nice lady who assured me the mistake was on their side (would the even have let me know there was an issue) and the verification department has made an error, my IMEI Matched on both my phone and the invoice I sent through. She said she will get hold of them and get back to me. By the 30th I still hadn't heard anything so I called again, this time I got through to someone who said he will email the verification team and the team leader and he also told me not to call back (rudely) and that I will receive communication via email. Never got this communication.....Eventually on Monday the 4th I got a call from the first lady to say she went on holiday and I must take a screen capture of my IMEI and email it to her which I did. Emailed again yesterday to follow up with no answer. My worry is 1) What happens if I have an issue with my phone, is this the type of service I will receive I cant go for days without a phone. 2) The promotion ends today and I get its the holiday season but then dont run a promotion through this time. Samsung, I am HIGHLY disappointed in your shoddy service thus far. #Samsung #SamsungGalaxyNote20 #dissapointed #nocustomerservice