Samsung Customer Service/ galaxy S6 edge +

Good day to whom this may concern.<br> <br> I am just taking the taking to say that Samsung Customer Service, in Cape Town, Canal walk, has a very very bad customer friendly help desk operator who answers the phone. <br> <br> I bought a Samsung Galaxy S6 edge + (about R16 000 odd is the value of the phone) in December 2015, I experienced that my phone just switches of by it's self, not even a proper month since I bought the phone. <br> <br> I then took it in to Samsung Customer Service/Repairs at the back of Canal walk Cape town. this was on 27/01/2016 (problem occurred on 26/01/2015), I've been waiting ever since for my phone to be fixed, every time I phone to ask about my phone they person (lady) that answers the call, do not even say hello, yet anything, just ask for the reference nr which I provide, only response I get from is that she say is my phone is still pending and they are waiting for parts, last time I phoned was 12/02/2015. She do not say goodbye or anything just puts down the phone.<br> <br> I would really like to know how long does parts take to arrive. This is a business phone. I just think it's unacceptable that I don't even receive any confirmation of status of the phone.<br> <br> Good day