Samsung Customer Service - Do You Exist??

If you want a hassle- free experience stay away from Samsung. Three weeks ago I ordered a case for my new Samsung s21 from their online store. Huge mistake!! It took 5 days to arrive and it was the wrong case for my phone. Three phone calls later , after acknowledging that the mistake was theirs not mine, I made my second big mistake by not asking for a refund. So now I am waiting for Samsung to fetch the wrong case and replace it with the right case. Further phone calls will no doubt prove to be equally frustrating. Their customer service is appalling - practically non existent. I doubt that they even read their reviews on this forums.....