Samsung customer service

<p>It’s been almost three months since my escalation to the Samsung rewards department, I contacted them when i requested a Gear head set which i qualified for as i purchased the S7 Edge, the value they shown to me as client is absolutely pitiful, I have spoken to several people whom I have listed at the bottom of this email, its fine that I did not claim my headset with your timeframe but my phone was purchased within the promotional period, the reason for my hello peter compliant is my intention is for this to reach Richard Chetty, I would like him to see firsthand the service delivery of his staff.</p> <p>This is what Richard had to say- “Everything we do at Samsung is driven by a passion for excellence and an unfaltering commitment to deliver the best products and services,” concludes Chetty. “We encourage all our customers to refer service queries and questions to the Samsung Call Centre on 0 ********** or to email us at ********** <p>Really confident statement, saying it was easy, where is the delivery of this?</p> <p>To name a few issues, turnaround time on email boxes up to two weeks? Ask for you call to be returned by supervisor even head of Customer care, to date no calls, emails deleted without being read.</p> <p>I Have proof of all my claims.</p> <p>Whoever you may be reading this complaint, in some way this is going to reach Richard Chetty.</p> <p> </p> ********** ********** ********** ********** <p> </p>