DN
Dhaven N
1 reviews | Active since Oct 2009
26 Feb 2024, 10:33
Samsung Customer care ignoring complaint
I have logged numerous complaints on various platforms about my 1 year old Samsung Flip 4 that has a screen issue already. I have been ignored to date.
Helpful (0)
Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
26 Feb 2024, 10:37Good day Dhaven ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply26 Feb 2024, 10:37
Official
Good day Dhaven ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
DN
Dhaven N's updateReviewer Update
04 Mar 2024, 13:16The lady that was handling my complaint was too quick to close the call. But nothing has been done and I'm still waiting for feedback. Your product is a year old and not working. What must i do with it?
DN
Dhaven N's update04 Mar 2024, 13:16
Reviewer Update
The lady that was handling my complaint was too quick to close the call. But nothing has been done and I'm still waiting for feedback. Your product is a year old and not working. What must i do with it?
DN
Dhaven N's updateReviewer Update
19 Apr 2024, 09:25If you guys are considering purchasing a Samsung product, be very weary of the substandard service from the CEO to the entire *********** staff that are employed there. It was a real nightmare dealing with these people MPHO and WANDILE you just lacked common sense. For them they cant apply anything
DN
Dhaven N's update19 Apr 2024, 09:25
Reviewer Update
If you guys are considering purchasing a Samsung product, be very weary of the substandard service from the CEO to the entire *********** staff that are employed there. It was a real nightmare dealing with these people MPHO and WANDILE you just lacked common sense. For them they cant apply anything
DN
Dhaven N's updateReviewer Update
25 Apr 2024, 11:51Please explain why I must continue paying for a cellphone contract when the repaired phone is still with Samsung?
DN
Dhaven N's update25 Apr 2024, 11:51
Reviewer Update
Please explain why I must continue paying for a cellphone contract when the repaired phone is still with Samsung?