Samsung Cover Not Activated

I have purchase my Galaxy S10 on the 5th of March 2019, I had until the 10th of March to activate my Samsung Cover of R499, which includes x2 screen repairs and x2 battery replacements. I've done so on Friday 8 March 2019. I received an email stating that a member would call me to activate this cover. No one has called me since, I called Saturday, in which they were closed, I called this morning at 08h15, I still haven't heard back of them. I do however have the email to prove that I've app**** for it on friday 8th March 2019. Please correct this, call me back or email me, as I would imagine this phone to be very expensive to repair should anything go wrong.

Come on Samsung, you guys could do better, advertising something and not delivering is not what you're about.

********** 068, **********