LB
Lorraine B

1 reviews | Active since Mar 2009

20 Jun 2016, 10:26

Samsung Convection Mocrowave. Combi Cook CP1395 est/xfa.

<p>Purchased this microwave in July 2013 so it is out of 2 year warranty. It stopped functioning so I took it to Makro service dept. where bought it. After Samsung assessed it they said it was the weight sensor. R1100 to fix it, half the price I paid for it. Now, the weight sensor is a feature I never ever used. I found it un-necessary. But because that has gone, the whole microwave unit does not work. My old microwave lasted me 12 years! So I will rather get a new microwave but it will not be a samsung, and that applies to any other appliances I may need. </p> <p>Repair reference ********** </p> <p> </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply20 Jun 2016, 12:32
Official

This is to acknowledge receipt of your complaint.

Kindly note the query is currently in escalation with our Voice of customer team under reference number: ********** 358.

A senior customer service executive will contact you with further advise on the matter.

Regards,

Samsung Team