Samsung Convection Microwave

I purchased a Samsung Microwave Convection oven on the 27/2/2019, model number MC456TBRCSR. The unit was only opened and installed on the 1st of July 2019 in my new home. I noticed on the 12th of July that a pyrex dish had cracked through the middle, I thought nothing of it and chucked it out. Then on the 28th of July I used another pyrex dish to roast a chicken for Sunday lunch. About 10 minutes into the correct program the turntable glass plate cracked into 2 pieces. This is an awesome machine, the problem is obvious but to get Samsung to understand this is like reinventing the wheel. The glass plate is covered by a 6 month warranty therefore still under warranty, I must however drive 300 kilometers to a service centre, leave it for assessment and then return at a later date to collect the replacement. The alternative would be to purchase the replacement at R633.00 excluding R250.00 courier cost. SAMSUNG! we have a problem, the machine is clearly too powerful for the glass and I expect after purchasing another plate I will soon be purchasing another.

I have spoken to at least 5 people at Samsung who all give different opinions and getting a straight answer and advise seems to be impossible. Nobody wants to help me solve the problem, they just want to get rid of me even if it means I must replace something at my own cost still under warranty whether it cracks again or not.

It is such a pity that such a good product is ruined by the service levels at Samsung South Africa.