Samsung continues to disappoint!

This is the 2nd time I am submitting a complaint about Samsung after sales service for the same thing. My first being on the 10th December 2020 after struggling to get any kind of assistance from early November. I reported a fridge/freezer that was brand new and faulty from day one and I was unable to use it. After several calls from my side to Samsung, I eventually got hold of the service centre in December who were appointed to fix my fridge and made arrangements for them to do the repair. This was done, parts ordered and they completed the job on 12th January. By that evening, the fridge was doing exactly as it was before the repair, freezing everything. I have been trying to get answers from Samsung for the past 2 weeks and I am getting nowhere. The excuses are as per usual that the system is down, can't get hold of the person dealing with the matter, will pass my message on and get them to call me back (ha ha), they will call me within 24-48 hours with an answer (ha ha) The service centre company are also waiting for Samsung to get back to them. From what I gather all has been done to fix the problem but there is obviously a bigger manufacturing problem with the fridge. This has been going on since October and I am without a fridge!!!