SAMSUNG CONTINUES *****ING FROM ME

These *****s did it again. I was contacted by Mbali after my initial review and she promised that a Shawn will call me. Its been a day an no call from them as promised. By the way they still have the phone and my money. Hard earned money. I don't know what to do anymore. Samsung just give me my money back so i can go buy a phone elsewhere. I am really tired now of calling and writing hello peter complaints. They are so predictable. After this i will get an email promising a call from a "senior costumer service executive" followed by a call promising that someone else will call me and thereafter nothing. Pathetic service and treatment i got from this multi national company which must maybe go account at the state capture commission how they rob South Africans. ****** *****s.