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Edward S
1 reviews | Active since Aug 2023
16 Nov 2024, 19:04
SAMSUNG CON ARTISTS FOR FREE GALAXY WATCH AND EARBUDS...STILL WAITING!
So Samsung has been running a promo with mtn and vodacom by which they offer with every galaxy a35 or a55 contract you receive a FREE WATCH AND FREE EARBUDS. IT'S BEEN 14 DAYS AND SAMSUNG BLATANTLY DOES NOT ANSWER CALLS NOR DO THEY REPLY TO EMAILS. YOU ARE CON ARTISTS BY REELING PEOPLE IN WITH FALSE ADVERTISING AND THEN JUST GO SILENT. I WANT MY ITEMS AS I WAS SENT AN EMAIL TO SAY IT WILL BE DELIVERED WITHIN 7-14 WORKING DAYS
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Replies (3)
Samsung South Africa's replyOfficial
18 Nov 2024, 07:48Good day Edward ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply18 Nov 2024, 07:48
Official
Good day Edward ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
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Edward S's updateReviewer Update
18 Nov 2024, 09:47SO SAMSUNG REPLIES TO EVERY CUSTOMER WITH THE SAME AUTOMATED REPLY "WE APOLOGISE FOR THE INCONVENIENCE, WE ARE INVESTIGATING THIS ISSUE". FOR THOSE OF YOU WHO AREN'T AWARE THIS IS AN AUTOMATED RESPONSE. SO SAMSUNG SOUTH AFRICA ARE SUCH ***ARDS THEY CANNOT EVEN REPLY BACK WITH A PROPER RESPONSE. I ADVISE ANY AND EVERYONE NOT TO DO BUSINESS WITH SAMSUNG SOUTH AFRICA. ONCE THEY'VE GOT YOU THEY COULDN'T GIVE A DAMN ABOUT YOU.
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Edward S's update18 Nov 2024, 09:47
Reviewer Update
SO SAMSUNG REPLIES TO EVERY CUSTOMER WITH THE SAME AUTOMATED REPLY "WE APOLOGISE FOR THE INCONVENIENCE, WE ARE INVESTIGATING THIS ISSUE". FOR THOSE OF YOU WHO AREN'T AWARE THIS IS AN AUTOMATED RESPONSE. SO SAMSUNG SOUTH AFRICA ARE SUCH ***ARDS THEY CANNOT EVEN REPLY BACK WITH A PROPER RESPONSE. I ADVISE ANY AND EVERYONE NOT TO DO BUSINESS WITH SAMSUNG SOUTH AFRICA. ONCE THEY'VE GOT YOU THEY COULDN'T GIVE A DAMN ABOUT YOU.
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Edward S's updateReviewer Update
19 Nov 2024, 10:43- SO HERE WE ARE ONCE AGAIN. SAMSUNG SOUTH AFRICA HAS BLATANTLY IGNORED MY REPLY. I WILL CONTINUE TO BLAST SAMSUNG SOUTH AFRICA FOR THEIR ****MING AND FALSE ADVERTISING. IT'S BEEN WELL BEYOND 14 DAYS NOW FOR BOTH MY PROMOTIONAL ITEMS THAT COMES WITH MY PHONE TO ARRIVE. SAMSUNG HAS MADE NO EFFORT TO MAKE SO MUCH AS A PHONE CALL. DO NOT BUY FROM SAMSUNG SOUTH AFRICA THIS IS AN EXPERIENCE I WOULD NOT WANT THE NEXT CUSTOMER TO SPEND THEIR HARD EARNED MONEY ON ONLY TO BE DEALING WITH A BUNCH OF ******!!!
ES
Edward S's update19 Nov 2024, 10:43
Reviewer Update
- SO HERE WE ARE ONCE AGAIN. SAMSUNG SOUTH AFRICA HAS BLATANTLY IGNORED MY REPLY. I WILL CONTINUE TO BLAST SAMSUNG SOUTH AFRICA FOR THEIR ****MING AND FALSE ADVERTISING. IT'S BEEN WELL BEYOND 14 DAYS NOW FOR BOTH MY PROMOTIONAL ITEMS THAT COMES WITH MY PHONE TO ARRIVE. SAMSUNG HAS MADE NO EFFORT TO MAKE SO MUCH AS A PHONE CALL. DO NOT BUY FROM SAMSUNG SOUTH AFRICA THIS IS AN EXPERIENCE I WOULD NOT WANT THE NEXT CUSTOMER TO SPEND THEIR HARD EARNED MONEY ON ONLY TO BE DEALING WITH A BUNCH OF ******!!!