Samsung Con
Supposedly I qualify for a R4 000 weekend away for two at any Protea Hotel as part of a Samsung promotion. <br> After several attempts to book at Protea Hotel Knysna it seems that either the hotel is reneging on the Samsung deal or the whole promotion is a ****.<br> An online check showed that there are rooms available over the weekend(s) requested.<br> I have contacted Buyandget, Samsung and Protea Hotels - with no response. <br> On Monday, December 21 Deunaine van Niekerk from Buyandget read my complaint. <br> The Samsung online customer care person simply suggested I contact Buyandget - which is the problem.<br> <br>
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Samsung South Africa's replyOfficial
30 Dec 2015, 08:49Hello edrich,
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
Samsung South Africa's reply30 Dec 2015, 08:49
Official
Hello edrich,
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team
This is to acknowledge receipt of your complaint.
Please be advised the query is currently in escalation with our Voice of customer team under reference number:***.
A senior customer service executive will contact you with further advise on the matter.
Regards
Samsung Team