HJvR
Heide Janse van Rensburg
1 reviews | Active since Sept 2009
15 Feb 2022, 07:41
Samsung Complaints Process no feedback received
I logged a complaint with Samsung on 7 January (Ref ***) 2 items relevant here: 1. The complaint itself: Samsung claims the S21+ is water proof and then refuses to pay for water damage 2. the fact that I now need to complain about the complaints process and lack of feedback. Samsung asked me to do various things - show proof of purchase, take phone in for repairs to be requoted. Since the 20 January there has been radio silence. I have sent 4 follow up emails since 20 January - Nothing. Please can someone at Samsung read their emails and reply?
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Replies (3)
Samsung South Africa's replyOfficial
15 Feb 2022, 07:51Good morning Heide,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply15 Feb 2022, 07:51
Official
Good morning Heide,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
15 Feb 2022, 09:05Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Samsung South Africa's reply15 Feb 2022, 09:05
Official
Thank you for posting your comment Your concerns have been duly noted We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
Thank you for your patience and understanding. Kind Regards, SamsungZA NM
HJvR
Heide Janse van Rensburg's updateReviewer Update
24 Feb 2022, 08:57Samsung please can you once again escalate. This is my 7th request for an escalation. I have still not had any feedback., other than this publicly available one that actually made no difference.
HJvR
Heide Janse van Rensburg's update24 Feb 2022, 08:57
Reviewer Update
Samsung please can you once again escalate. This is my 7th request for an escalation. I have still not had any feedback., other than this publicly available one that actually made no difference.