Samsung Complaint Escalations dont even give feedback

The below is what Samsung rep****, after my complaint on hellopeter. I still have not had the matter sorted out or been contacted by anyone at Samsung. Big companies must watch out, as they can become small companies quickly with such SHOCKING SERVICE

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, Samsung ZA