Samsung complaint

I am disgusted and disappointed with the service I am receiving from Samsung. This is a huge company with many achievements yet the service they render to a cleint is poor

I have been emailing them for weeks possibly a month now and have asked them to email me regarding the query complaint I have laid and nothing

I have been promised ear buds with a cellphone I have purchased and up to this day I have received nothing as the option to redeem the ear buds from the Samsung phone that was bought was never an option on the Samsung membership application.

As I have read many reviews with regards to the matter only to find that there application for Samsung members was down

I really just want what was told I would be getting this was apart of my package and yet they making everything so complicated