DB
Dave B
1 reviews | Active since Jun 2023
27 Jun 2023, 14:55
Samsung Complaint
We purchased a Galaxy A03 Core on 8 June from their Constantia Cape Town Store which has a 9 dot unlocking system ( not explained by the store) on the 26 June this system failed and we were advised by the store to take it to their repair agents for a reset, This cost R287.50 which Sansung refuse to refund, How can they refuse to refund when the system filed through no fault of ours?
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
27 Jun 2023, 14:56Good day Dave
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Samsung South Africa's reply27 Jun 2023, 14:56
Official
Good day Dave
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^:NM