1 reviews | Active since Jan 2021
Samsung complain
Yesterday I got such a disappointing experience. Some time last week I called Samsung in Pavillion (Westville) and asked if they could help me in unlocking the phone. My girlfriend forgot her google account password as she had a problem with her phone that her to get there. Samsung said they’ll charge me R300 and I said ok I’ll let them know when I’m coming to Durban since I stay in Port Shepstone. Yesterday I was on my way to Pavillion after checking Galleria mall which apparently closed down or something. I called Samsung in Pavillion, asked them about the problem I told them before and they said it’s ok I must R200, from R300 to R200. I asked what time and they said the close at six. J got there after 17::30 no one decided to help. They made me realise they’re unreliable
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM