samsung Clearwater store South africa

I bought a samsung s20 FE in the beginning of February i used it for 2 weeks then it just stop charing ....i called MTN and told them what the phone is doing they said i must take it to a samsung store .....i took it then to Samsung store in roodepoort Clearwater.24 march 2021 They said it wil take 1-3 weeks to fix ....on the 4th week 20April 2021 Tuesday i called them to hear if they came right with the phone because they wont even call you back to tell you what is going on with the phone ....they told me they are still busy with the phone but it will be done before friday 23 April 2021 on friday they dont not even call me.Monday 26 April 2021 i called them again to hear if they are coming right they say again the are still busy but will be done before Friday 30 April 2021.... on friday i called them again and was angry because im paying for a phone im not even using they said they understand but the promise it wil be done before tuesday ...3May 2021 . On Tuesday i had to call again and they said the phone is charing now but the finger print is not working .they said they ordered. The part and wil let me know when they have it ...i took my phone back on the 21 June 2021 on a Tuesday i asked them how long wil it take because i had problems with you guys before(Samsung Clearwater )...they said it will not take long i can even wait ...i told them i will leave the phone there ....25of June on a Friday i called them again to hear about my phone they say its not done yet it wil be done before Tuesday 29June i called them tuesday and again they say will be ready before thursday 1 July 2021 now again they say before Tuesday again ....do Samsung Clearwater fix your phone or are they just trying to lie to you and make **** promises...if you ever want to fix your samsung product I recommend that you must not take it to Samsung clearwater store the service they give you is bad and they make **** promises i hope that this problem wil be sorted out ASAP because at this moment im still waiting for my phone