Samsung - Clearwater Malll Disappointing

I went online to the Samsung help page, and was told to go to a service center. My phone had fallen, and even with a screen protector and case, a small area of the phone had some pixel damage issue. I tried to fix it by restarting and the phone screen remained black. The phone itself works as I can feel it respond when trying to charge or reset. It's also about a month old.

I decided to go to Clearwater Mall Samsung, and when a technician came out, I tried to explain the context. This man didn't even take my phone and assess it or take a look at it, instead he debated me on my research (in a condescending tone) and proceeded to tell me I needed to purchase a new screen around R9000. The only thing he did was pull off the screen protector (which was unnecessary), glance at the screen state (which was obviously not cracked) and told me I have to wait for stock.

Today I called Samsung once I realized I'd received terrible and dismissive service, and a helpful woman who answered started mentioning other options as solutions (as very important and time sensitive info was on my phone, thus the emergency).

I'm now stuck with a dead phone and was asked that in other to get other suggestions I should bring in my phone to be assessed. Yet the previous day the technician did nothing of the sort. What is the point of buying a product and dealing with people who prioritize money over actual solutions? I'm so disappointed with the poor service. I'd had brand loyalty up til now, but now I might have to find a better brand.