Samsung Clearwater - Gross misrepresentation!

I purchased a refrigerator from Samsung Clear water and upon the cash purchase, I requested that the door handles be reversed. The Store Manager (Adriaan) and Sales person assured my husband and I that this would not an issue and will be done before delivery. When delivery took place the handles were not inverted and I had to call the store several time and the end of which the Store Manager advised that a technician would be sent out for my account. I immediately voiced my dissatisfaction to which Adriaan advised he would cover the technician costs. When the technician came through he advised that our model's doors are not reversible. This is gross misrepresentation as we purchased the fridge under the belief that the doors would be reversed. We contacted the Samsung Director of operations and he advised the branch was a franchise. Disgusting Client Experience and service!!! Tselane