Samsung Clearwater fixed my phone with **** goods

Still no solution to my problem that was created by Samsung independent store so basically they cannot help me nor can they get involved with independent stores so now I'm left with a phone that's in a worse state than before I sent it in for repairs

Samsung staff seems more interested in calling themselves senior staff members but don't fix our problems so how senior and experienced is this staff because I'm yet to be provided with a solution that works for me

I'm so disappointed in the level of service I've received from Samsung SA. Honestly the customer service is pathetic