Samsung Circus

Wine Fridge purchased: 23/08/2013 Fridge replaced 3 times within the 1st year because of faults 4th Fridge packed up beginning of 2018. Contacted Samsung with no replies? Independent technician assessed and irreparable Contacted Samsung again - no replies Contacted Samsung again August 2018. Was told to get the fridge assessed with a report sent to Samsung. I agreed to pay for this. After paying for the assessment, I was then told the unit was out of depreciation scope. The assessment was pointless?! I asked for a refund on the assessment and waited 4 months for a reply. Was then told they won't refund because I agreed to the assessment? Received communication today dated 23 Oct 2018 (never received?) saying the unit is ALMOST outside depreciation scope?!? When calling in, the consultant is full of excuses. He doesn't know why it says 'almost'. He doesn't know why I didn't received that communication? He's computer has been faulty and that's why he took 4 months to reply to me.

Besides the fact that Samsung did nothing to help me at the beginning of the year when the unit was within depreciation scope, they told me to get an assessment and pay for it and then after told me that regardless, the unit is outside the depreciation scope?!?! The explanation for this: "Just following procedures". Now I see that the unit is ALMOST outside depreciation scope? What a bunch of clowns! I already know the response to this review: "Your matter has been escalated and a senior consultant will contact you" I want top management to contact me!