1 reviews | Active since Jan 2017
SAMSUNG CHEATS
<p>GOOD DAY .</p> <p>I WOULD JUST LIKE TO LET YOU KNOW WHAT CHEATS SAMSUNG EASTGATE CAN BE.</p> <p>I TOOK MY PHONE THERE LAST YEAR OCTOBER TO ASK THEM TO SEE WHY MY PHONE WAS NOT COMING ON, THE GUY THAN TOOK MY PHONE TO THE BACK SAYING THE TECHNICIAN MUST LOOK AT IT (KNOWING THEY ARE SUPPOSE TO CHECK IT IN FRONT OF CUSTOMERS) , A FEW MINUTES LATER THEY GUY AND THE TECHNICIAN CAME OUT SAYING YOUR OH YOUR PHONE IS CRACKED AND THE LCD IS DAMAGED, YET WHEN I GAVE IT TO HIM THERE WAS NO CRACK ON THE PHONE. THEY THAN ARGUED ABOUT IT BEING CRACKED , I THAN HAD TO LEAVE AS MY LUNCH TIME WAS OVER AND LATER CALLED THE MANAGER , HE SAID HE WILL LOOK INTO IT AND NEVER GOT BACK TO ME. THAN DECEMBER MY FRIEND SAID I SHOULD NOT LEAVE THEM WE THAN CONTACTED THE MANAGER AGAIN , EVEN WENT TO THE STORE AND STILL NO HELP TILL TODAY .</p> <p>ALL I WANT IS FOR SAMSUNG EASTGATE NOT TO CHEAT PEOPLE LIKE THIS AND TO TAKE RESPONSIBILITY FOR DAMAGING MY PHONE , IT IS A SAMSUNG A3</p> <p>I WOULD LIKE YOU TO PLEASE SORT THIS OUT URGENTLY</p>
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
This is to acknowledge receipt of your complaint.
Kindly note your query has been escalated to our Voice of customer team under reference number: ***
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA
How long does it normally as i am inconvenienced now at the cost of SAMSUNG. I just think its a easy way to make money , damage customers phones and say oh it will cost so much to have it fixed.
please advise urgently.
How long does it normally as i am inconvenienced now at the cost of SAMSUNG. I just think its a easy way to make money , damage customers phones and say oh it will cost so much to have it fixed.
please advise urgently.
Good morning
I got a call last week from Samsung Head Office saying they cannot help as Samsung Eastgate is a franchise store , I explained my story to the guy and he was not very helpfull either , making any excuse to get out of fixing my phone . Wesley the manager knows everything that happen yet pretends to vaguely remember what he wants to .
I need my phone to be fixed , its really inconveniencing me now
Please can someone let me know when this be resolved as the guy from Samsung Head Office said Wesley is willing to assist me but did not contact till today
Good morning
I got a call last week from Samsung Head Office saying they cannot help as Samsung Eastgate is a franchise store , I explained my story to the guy and he was not very helpfull either , making any excuse to get out of fixing my phone . Wesley the manager knows everything that happen yet pretends to vaguely remember what he wants to .
I need my phone to be fixed , its really inconveniencing me now
Please can someone let me know when this be resolved as the guy from Samsung Head Office said Wesley is willing to assist me but did not contact till today
HI
All Samsung Head office did was make loke they acknowledged the complaint and did nothing about the matter .
Samsung eastgate is not interested in sorting out the mess they make and all they do is rip people off , they broke my phone to make money off me
I did not get a call till today from Wesley the manager who told head office they are willing to assist me
HI
All Samsung Head office did was make loke they acknowledged the complaint and did nothing about the matter .
Samsung eastgate is not interested in sorting out the mess they make and all they do is rip people off , they broke my phone to make money off me
I did not get a call till today from Wesley the manager who told head office they are willing to assist me
Samsung are really cheats , as they would not even bother to call you back.
They actually give disgusting service to us as customers who buy products from them in order for the company to exist.
the head office also lies so they can get you off their back .
Samsung are really cheats , as they would not even bother to call you back.
They actually give disgusting service to us as customers who buy products from them in order for the company to exist.
the head office also lies so they can get you off their back .
Morning . Still not even a call to say we acknowlege you as a customer
Its a easy way ou to just ignore your customer
Samsung are really CHEATS
Morning . Still not even a call to say we acknowlege you as a customer
Its a easy way ou to just ignore your customer
Samsung are really CHEATS
GOOD DAY
SAMSUNG IS A REAL DISAPPOINTMENT.
THEY NEVER GET BACK TO YOU , AS LONG AS YOU BOUGHT THE JUNK THEY SELL , THE PROBLEM IS YOURS AFTERWARD, EVEN IF THEY DAMAGE IT SO THAT THEY CAN GET MONEY OUT OF YOU .
SAMSUNG ARE RERALLY CHEATS AND WILL NEVER GET BACK TO CUSTOMER.
DISGUSTUNG SERVICE
GOOD DAY
SAMSUNG IS A REAL DISAPPOINTMENT.
THEY NEVER GET BACK TO YOU , AS LONG AS YOU BOUGHT THE JUNK THEY SELL , THE PROBLEM IS YOURS AFTERWARD, EVEN IF THEY DAMAGE IT SO THAT THEY CAN GET MONEY OUT OF YOU .
SAMSUNG ARE RERALLY CHEATS AND WILL NEVER GET BACK TO CUSTOMER.
DISGUSTUNG SERVICE