samsung charger returned without repiars
I sent my charger for repairs to samsung. It was returned and the response was that the charger was damaged and hence cannot be replaced. I am very upset with this response. How can samsung assume that i damaged it. The laptop is only 6 months old and the pin is broken on the charger. As far as i am concerned it is a poor design. Samsung laptops usually have a 5mm pin. This laptop has a 2mm pin. It is flimsy and weak. It is a design defect. I have never seen such a poor design for a charger.
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Samsung South Africa's replyOfficial
11 Dec 2015, 15:10Hello yoosufe,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA
Samsung South Africa's reply11 Dec 2015, 15:10
Official
Hello yoosufe,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Samsung SA