1 reviews | Active since Apr 2012
Samsung charge to fix update faults on warranty s22’s
Made the fatal mistake of buying an s22 through Samsung online. The phone has run updates twice and crashed both times losing everything. Took it into a Samsung store to assist and were told that Samsung charges to fix their update errors - wtaf? iPhone doesn’t do that! Anyway, I have paperweights of more value to me than this useless phone that is still under warranty. I guess that will teach me to move away from iPhone in the first place believing Samsung has something to offer. Not sure whether it was the phone or the non existent service from Samsung, both in store and the multiple people spoken to over the phone that disgusted me more. Sies Samsung, shame on you actually and the way you treat your customers!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM