BA
Brennan A
1 reviews | Active since Jun 2022
15 Jun 2022, 08:18
Samsung Cellphone Trade in - Non payment
Traded in my S20+ through Samsungs 3rd party company Regener8.
Phone was collected the next day however payment was then advised to be processed in 14 days(14th April).
It is now the 15th, I followed up after no payment and I have been advised that the backlog is with Samsung. Payment may be processed within the next 7 days.
Very disapointing service, if payments are loaded as advised this should not happen. So I was **** to.
"This amount will be paid into the bank account you stipulated below when completing your trade in online. The payment will be executed on 14 June 2022."
I have supported Samsung my whole life, I may have to reconsider as the IPhone trade in process is alot smoother.
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Samsung South Africa's replyOfficial
15 Jun 2022, 09:07Good day Brennan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply15 Jun 2022, 09:07
Official
Good day Brennan ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM