QO
Quinton O

1 reviews | Active since Mar 2018

26 Mar 2019, 16:41

Samsung Cell phones dont last

i have been a Samsung fan for years.. my first samsung was an S4.. it bombed out before my next urgrade was available, so i got an S3mini that i had to buy while waiting for my upgrade. i then got the S5 mini for my son, that lasted.. i then got a S6 , S7 that bombed out and got a J2 to keep me going to my next upgrade and S8 x2 which one bombed out and had to get a J7 now to carry me to my next upgrade.. scarry thing is, my upgrade is in 1 and a half years away so effectively it lasted 6 Months.. i have to say out of the 7 Samsung S series phones i got.. 3 of them never made it from one upgrade to the next.. IE they didn t even last 2 years.. that close to a 50% success or failure on their side, how ever you want to see it.. so sorry Samsung, my next upgrades on my cell contract will not be Samsung.. i need reliability not something cool for a few months just to spend money on a smaller phone just to be able to remain connected for the remaining time on my cell contract ... its a pitty, i really liked the Samsung

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Replies (2)
Samsung South Africa
Samsung South Africa's reply26 Mar 2019, 16:43
Official
Good day  Quinton

We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly. Please provide us with your contact details.
 
A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA:^LZ
Samsung South Africa
Samsung South Africa's reply29 Mar 2019, 13:39
Official
Good day Quinton

Herewith your reference number:    

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SamsungSA:^LZ