mm
michaela.pape michaela.pape

1 reviews | Active since Aug 2017

23 Nov 2017, 09:48

Samsung cel ph warranty

I have always had a samsung cel phone. Just dropped my ph this morning and the screen cracked (I have never used or replaced a screen from my samsung warranty). I called samsung immediately.... my warranty ended yesterday as the ph is exactly a year old. I cannot beleive they wont assist for a day old phone and expect me to pay R2500. Clearly time to get an i phone.

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply24 Nov 2017, 10:17
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our voice of customer team under reference number: ***

A senior customer service executive will contact you with further advise on this matter.

Regards

SamsungSA