*********** samsung

I am extremely frustrated with Samsung ‘s service.it has been 10 months of back and forth with their washing machine. I bought the machine at game N1 city on the 27 of January and I did wash on that weekend, I wasn’t happy with the outcome, so I thought maybe settings were not correct or I missed something, let’s not forget that I had washing machine that was giving much better performance until valves to release water were not working. The second weekend came with the new machine, I used the machine again and still the clothes were not clean and lots of fluff. I went to the store to complain, and the salesperson said they need proof of purchase, and that time was February. That took little bit of time as I was struggling to remember where I kept the slip. On the first week of April, I found the slip and I communicated with the salesman. Salesman told me they first had to send a technician, if that fails, they will exchange the machine. When the technicians came, they said they could not pick up anything but upon my explanation they changed the parts inside and bottom of the machine. I used the machine after that replacement, but the fluff was still there as if it is an old washing machine. I laid the complaint again, this time they wanted to tell what to do over the phone and I told them that they must either repair the machine or give me different one like the salesman said. They sent a technician for second time, and they still didn’t find anything. I told them that I don’t want another repair but instead a different machine because the machine is stressing me every time that I have to use it as if it is not a new machine. I went to Game again, they promised to get back to me. When Game called me, they said Samsung will call but until today they haven’t. I believe that these things have a guarantee and warranty but, in my case, I think they are not willing to work with until the two lapse. I was taking pictures every time after washing but I am tired now. I paid six thousand (R6000), but I am forever stressing when I am supposed to wash. Why do they put warranty if they are not willing to resolve their customers’ issues? This is so disappointing as I have used Samsung before!!!