ND
Neil D
1 reviews | Active since Aug 2019
19 Jul 2020, 11:59
Samsung
Its been 2 months I have been waiting for my machine to be fixed they send one of its agents on the 25th May. They called saying 15 July they will come with the part that need to be replaced no one came in. I paid for the part and labor very disappointed customer.
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Replies (1)
Samsung South Africa's replyOfficial
20 Jul 2020, 07:48Good evening Neil,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
Samsung South Africa's reply20 Jul 2020, 07:48
Official
Good evening Neil,
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS
We have noted your concerns and your query has been escalated to our Voice of Customer team.
We apologize for the inconvenience caused.
A senior customer service executive will contact you with further advice on this matter.
Regards,
SamsungSA:
MS