Samsung carnival mall

<p>Hello. I took my phone (Samsung S7) in for repairs of a cracked screen at Samsung store, Mall @ Carnival. I was told it will take 2 to 3 weeks, that was the 3rd of October. After phoning numerous times, of which i was told they still waiting for delivery. Today only I'm being told there's no stock of screens nationwide, clearly my phone is not fixed yet. I'll only get my phone after the 5th of November. Why wasn't I contacted about this? I desperately need my phone back, this is really frustrating. I can't wait over a month for a phone that went for repairs, even to fix a car doesn't take that long. My phone was fully functional, it's just to replace the screen. This is totally unacceptable, in my accord it's poor service delivery...</p>