JK
Justine-Grant Klima
1 reviews | Active since Jan 2012
15 May 2025, 16:42
Samsung Carew Plus refuse to replace my phone screen after receiving R6672 in premiums.
I have paid premiums to Samsung Care Plus totaling R6 672 over the past 4 years and I have never once submitted a claim. I called to claim for a replacement screen and *** advised my cover expired in March 2025 and I have to cover the cost R6000 cost to replace my Samsung Galaxy S23 Ultra screen. They refuse to help me and Samsung are not any help either. Going forward I will no longer be purchasing any more Samsung products and appliances for my family and extended family due to this poor service. Samsung have lost a customer for life.
I will be sharing my bad experience with everyone.
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Samsung South Africa's replyOfficial
15 May 2025, 16:43Good day Justine-Grant
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply15 May 2025, 16:43
Official
Good day Justine-Grant
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM