BG
Bern G.
1 reviews | Active since Dec 2013
05 Nov 2021, 11:27
Samsung Cares (not at all)
I am very upset. I took out a Samsung Cares policy with my handset. My screen broke and now I can't use the policy. The technician at Samsung Mall of Africa has been unavailable and Samsung Menlyn does not accept the policy - I have to go to Hillcrest. HILLCREST??????? I will NEVER support Samsung again. No one wants to help me. I am soooo frustrated!!!!!
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Samsung South Africa's replyOfficial
05 Nov 2021, 11:28Good morning Bern ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply05 Nov 2021, 11:28
Official
Good morning Bern ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM