Samsung Care?? You mean Samsung DON’T Care

The worst customer service one could experience has down. Sent my phone in for repairs at the Samsung service Centre at Clear Water. Phone was booked in but was told there was some sort of issue with my Samsung Care policy that was preventing them from going ahead with the claim but it should be sorted out and my phone booked in. Three weeks later still no feedback, so I take it upon my self to contact the policy administrator who confirms that my policy is still active. I contact the service centre and ask what are you still waiting for, “Oh no the policy has not given us feedback”, but I just spoke to them and the confirms that the policy is active. So what in heavens earth can take three weeks to resolve????? Never again Samsung. What’s the point of having an insurance if when one has to claim it becomes an absolute nightmare. Mind you I pay monthly for your coverage. Seems like it’s worthless