1 reviews | Active since Jan 2014
Samsung Care+ ****
In continuation of my previous query, I took my Samsung Fold 3 phone with a cracked front screen to the Samsung Service Center in Rivonia for repairs. I have paid the disputed R999 repair fee just to be sent a message the following day that the repair has been cancelled and I should call *** with a given reference number. I have called this number which is for Samsung South Africa and have been tossed between IUA, the Samsung Service Center and Samsung South Africa. I have been calling each of them and none of them has been able to give a reason why the repair is cancelled. This whole Samsung Care+ plan on devices is a ****. Please I wouldn't advice anyone to take it. If you so love Samsung devices and buy one, please insure it with a regular insurer. Now time for me to take it on to the next level.
It is 11 days since I handed in my device insured under the Samsung Care+ plan for screen repairs. The repair was declined with no reason given to me. I have made several follow-ups to get a reason why the repair was declined with no success. I have only managed to get responses from you each time I write a review on this platform. The only responses I have received from you are apologies for the inconvenience caused and that my query has been escalated to the relevant department which will be in contact with me.
How long does it take for you to resolve queries that are escalated. Note that it is costing me a lot being without the device. I would appreciate it if my query can be responded to with a reason why the repair to my device was declined. I hope at the end of the resolution, all I am going to get is not just another apology "for the inconvenience caused".
Kind regards,
John.
It is 11 days since I handed in my device insured under the Samsung Care+ plan for screen repairs. The repair was declined with no reason given to me. I have made several follow-ups to get a reason why the repair was declined with no success. I have only managed to get responses from you each time I write a review on this platform. The only responses I have received from you are apologies for the inconvenience caused and that my query has been escalated to the relevant department which will be in contact with me.
How long does it take for you to resolve queries that are escalated. Note that it is costing me a lot being without the device. I would appreciate it if my query can be responded to with a reason why the repair to my device was declined. I hope at the end of the resolution, all I am going to get is not just another apology "for the inconvenience caused".
Kind regards,
John.