LN
Lethu N
1 reviews | Active since Nov 2022
18 Nov 2022, 20:33
Samsung Care+ Registration Failure
I bought a Samsung Tablet S6 LTE in Samsung Sandton City on the 22 Oct 2022. Been struggling to register the device on Samsung Care+ for the pass day. I even went to a Samsung store and also call the Customer Service but no assistance.
When i try to register the device online, it says ‘This device is not purchased in the same county where your Samsung care+ was joined.
I have been selecting South Africa when I try to register but still nothing till today. Its the 18 of Nov and I am running out of the 30 days.
Please assist
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Nov 2022, 06:34Good day, Lethu,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply19 Nov 2022, 06:34
Official
Good day, Lethu,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
LN
Lethu N's updateReviewer Update
19 Nov 2022, 10:39After spending more that R60 of my airtime to contact back Samsung on their number, i am being told to wait for Monday to contact IUA. Mind you, it will be the 21 Nov on Monday and if am not registered by then, il be told that I have forfeited my 30 days registration period for Samsung Care+
I am really disappointed. Samsung Care needs to sort out their website for registration. I met someone today at Samsung store that was having the same problem of the IMEI not being recognised in SA. This is really unacceptable
I am really disappointed. Samsung Care needs to sort out their website for registration. I met someone today at Samsung store that was having the same problem of the IMEI not being recognised in SA. This is really unacceptable
LN
Lethu N's update19 Nov 2022, 10:39
Reviewer Update
After spending more that R60 of my airtime to contact back Samsung on their number, i am being told to wait for Monday to contact IUA. Mind you, it will be the 21 Nov on Monday and if am not registered by then, il be told that I have forfeited my 30 days registration period for Samsung Care+
I am really disappointed. Samsung Care needs to sort out their website for registration. I met someone today at Samsung store that was having the same problem of the IMEI not being recognised in SA. This is really unacceptable
I am really disappointed. Samsung Care needs to sort out their website for registration. I met someone today at Samsung store that was having the same problem of the IMEI not being recognised in SA. This is really unacceptable
LN
Lethu N's updateReviewer Update
22 Nov 2022, 12:11My issue has now been resolved. Samsung called me back and Helped me to register for Samsung Care+
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Lethu N's update22 Nov 2022, 12:11
Reviewer Update
My issue has now been resolved. Samsung called me back and Helped me to register for Samsung Care+