KR
Keshan R
1 reviews | Active since Dec 2020
20 Apr 2021, 10:34
SAMSUNG CARE PURCHASE
On the 27/03/2021 I purchased samsung care for my new samsung S21 device , my bank account was debited after the online purchase however my policy was not activated .
I have contacted the UIA client centre and an agent has logged a call for investigation , 3 weeks later I have not recieved any responce , agent has emailed samsung but no one re**** to the email.
Extremly pathetic service from Samsung and UIA.
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Replies (2)
Samsung South Africa's replyOfficial
20 Apr 2021, 10:36Good morning Keshan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply20 Apr 2021, 10:36
Official
Good morning Keshan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
KR
Keshan R's updateReviewer Update
20 Apr 2021, 10:38Thank you hopefully I get a responce this time and get this issue resolved.
KR
Keshan R's update20 Apr 2021, 10:38
Reviewer Update
Thank you hopefully I get a responce this time and get this issue resolved.