1 reviews | Active since Feb 2021
Samsung Care Premium
I app**** for Samsung care+ premium on the 16th of August and requested the monthly payment be on the 26th of August and on every month from then on, nothing has been withdrawn from my account and I received no confirmation by email, the only confirmation I received is when I app**** for Samsung Care+ Premium online, I received a Confirmation on the Samsung care+ website which states(Payment successfully made! and my device IMEI and its model as well as Samsung Care+ Premium Monthly R129). Which I have a Screenshot of, What is going on? Can you help me please?
I have tried to contact Samsung via online chat, email and WhatsApp about this to no avail. My timeframe to get Samsung Care for my device has now expired in the meantime, please fix this.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NM