NP
Nigel P
1 reviews | Active since Nov 2023
08 Nov 2023, 08:38
SAMSUNG CARE POOR SERVICE
I had the samsung plus i sent my phone for the lcd to be replaced and samsung care in umhlanga took my phone in all my welcome package was sent to them when i got the call to pick my phone up my phone was not fixed they said tbey havent recieved my welcome package i have proof that i sent it before time they tell me that the person who was dealing with my phone has left and now the samsung care is expired and they said there is nothing they can do
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Samsung South Africa's replyOfficial
08 Nov 2023, 08:39Good day Nigel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply08 Nov 2023, 08:39
Official
Good day Nigel
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM