AP
Annelize P
1 reviews | Active since Mar 2017
31 May 2023, 10:03
Samsung Care Policy
I am super frustrated with Samsung Care. They were very fast to sell a policy but when it comes to claims, one needs to spend almost an hour to try and figure out who to speak to to follow up on a claim if it was approved or not.
I do not understand that nobody at Samsung knows the business to refer you to the correct person or give you the correct number. I will never agree to any Samsung Care policy in my life again!!!!
7 numbers later and I am still in the dark.
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Replies (2)
Samsung South Africa's replyOfficial
31 May 2023, 10:04Good day Annelize
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply31 May 2023, 10:04
Official
Good day Annelize
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
AP
Annelize P's updateReviewer Update
31 May 2023, 12:22i noticed this is a standard reply! I am just brushed off again!!!
AP
Annelize P's update31 May 2023, 12:22
Reviewer Update
i noticed this is a standard reply! I am just brushed off again!!!