gG
georgedaka G
1 reviews | Active since Jun 2016
19 Jan 2022, 10:46
Samsung care policy
Good day. Had a Samsung care policy for my phone. I logged an incident to have my phone fixed. Was told to bring it in with a reference number. Later I saw a cancelation later that the policy lapsed.
I have been emailing to no response. Only the below.
Dear Mangaliso George Daka,
Thank you for your email.
Kindly note that your ticket number as indicated below will be attended to within 24 business hours.
Kind regards
Support Team
Call Centre: *** Ticket ID: 179304
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
19 Jan 2022, 10:47Good morning George ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply19 Jan 2022, 10:47
Official
Good morning George ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
gG
georgedaka G's updateReviewer Update
20 Jan 2022, 09:20I am out of the country. We can discuss on email *** and or Cell phone +***59 please look at resolving the approval to fix and also the cancelation part. The phone is still fine and the crack is very small.
gG
georgedaka G's update20 Jan 2022, 09:20
Reviewer Update
I am out of the country. We can discuss on email *** and or Cell phone +***59 please look at resolving the approval to fix and also the cancelation part. The phone is still fine and the crack is very small.
Samsung South Africa's replyOfficial
20 Jan 2022, 10:29This issue has been passed on to the responsible team and they are working hard to resolve it.^nm
Samsung South Africa's reply20 Jan 2022, 10:29
Official
This issue has been passed on to the responsible team and they are working hard to resolve it.^nm