BF
Bonga F
1 reviews | Active since Feb 2014
22 Jul 2025, 12:49
SAMSUNG CARE plus redtape
The requirement to logging a claim with Samsung care+ is proof of purchase. I purchased the device more than 2 years ago... I don't have those documents anymore. The policy schedule clearly states the device details, but guess what? That's not enough. Samsung busy trying to find a way to wiggle out of this obligation. Absolutely irritating...
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
22 Jul 2025, 12:49Good day Bonga
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply22 Jul 2025, 12:49
Official
Good day Bonga
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM