1 reviews | Active since Nov 2021
Samsung Care Plus **** Policy
It's with great disappointment that I write this email. As a long life Samsung customer the after purchase service is very disappointing. I booked my phone for a screen replacement, then when I got the phone back my finger sensor wasn't working & have to bring it back once the parts were available in store! Secondly when I purchased my phone and the samaung care, I was informed that I'll also receive a battery replacement, but was informed by the technician that Samsung changed the policy. That a breach of contract! I'll definitely want to take the further and let all the people(Samsung Fans) know. I'll take this to the news papers if I have to. I want this issue resolved as I have travelled a great distance for this repair.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM