CW
Calin W
1 reviews | Active since Nov 2020
10 Nov 2020, 08:28
samsung care plus
I have contacted the care plus helpline on the 25th of October and several times since then and have yet to get a concrete response from them on how to proceed this is incredibly frustrating please can someone contact me so I can have my phone repaired before my care plus expires
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Replies (5)
Samsung South Africa's replyOfficial
10 Nov 2020, 09:07Good Morning Calin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's reply10 Nov 2020, 09:07
Official
Good Morning Calin ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
NM
Samsung South Africa's replyOfficial
10 Nov 2020, 10:29Morning Calin,
You'd normally have to contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.
Alternatively, you can go to the nearest Samsung Authorised Repair Centre and book your device in for repair.
Please remember you need to bring your proof of device purchase and your Samsung Care+ policy with you.
You may follow the link : www . samsung . com / za / support / service - centre / to locate your nearest accredited service centre
Will get someone to contact you.^NM
You'd normally have to contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.
Alternatively, you can go to the nearest Samsung Authorised Repair Centre and book your device in for repair.
Please remember you need to bring your proof of device purchase and your Samsung Care+ policy with you.
You may follow the link : www . samsung . com / za / support / service - centre / to locate your nearest accredited service centre
Will get someone to contact you.^NM
Samsung South Africa's reply10 Nov 2020, 10:29
Official
Morning Calin,
You'd normally have to contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.
Alternatively, you can go to the nearest Samsung Authorised Repair Centre and book your device in for repair.
Please remember you need to bring your proof of device purchase and your Samsung Care+ policy with you.
You may follow the link : www . samsung . com / za / support / service - centre / to locate your nearest accredited service centre
Will get someone to contact you.^NM
You'd normally have to contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.
Alternatively, you can go to the nearest Samsung Authorised Repair Centre and book your device in for repair.
Please remember you need to bring your proof of device purchase and your Samsung Care+ policy with you.
You may follow the link : www . samsung . com / za / support / service - centre / to locate your nearest accredited service centre
Will get someone to contact you.^NM
CW
Calin W's updateReviewer Update
10 Nov 2020, 10:43I contacted them for the first time on October 25th got a reply on the first of november sent my proof of device purchase and Samsung Care+ policy to the person who responeded and have never heard back that was 9 days ago
CW
Calin W's update10 Nov 2020, 10:43
Reviewer Update
I contacted them for the first time on October 25th got a reply on the first of november sent my proof of device purchase and Samsung Care+ policy to the person who responeded and have never heard back that was 9 days ago
CW
Calin W's updateReviewer Update
10 Nov 2020, 15:52I have emailed both of those on 5th of November and received no response I've tried to call and been passed around on hold for 10 minutes then disconected
CW
Calin W's update10 Nov 2020, 15:52
Reviewer Update
I have emailed both of those on 5th of November and received no response I've tried to call and been passed around on hold for 10 minutes then disconected
Samsung South Africa's replyOfficial
10 Nov 2020, 18:04Hi Calin,
Kindly forward the emails to tellus @ samsung . com, in order for us to escalate your matter further .
Kind Regards,
SamsungZA
NM
Kindly forward the emails to tellus @ samsung . com, in order for us to escalate your matter further .
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply10 Nov 2020, 18:04
Official
Hi Calin,
Kindly forward the emails to tellus @ samsung . com, in order for us to escalate your matter further .
Kind Regards,
SamsungZA
NM
Kindly forward the emails to tellus @ samsung . com, in order for us to escalate your matter further .
Kind Regards,
SamsungZA
NM